How working with us goes
By using our website or asking for a service, you agree to these terms. Here is the usual path.
You ask
Send a quote or inquiry form with correct details so we can reach you.
We share an offer
You get a plan or estimate that explains what is included and what it costs.
You agree
Work or coverage starts once you accept the offer or sign the plan contract.
We help you
You request service or file a claim, and we arrange the repair or visit.
The key terms
What you should know about each part of HouseHoldEase.
Using our website
- You must be 18 or older.
- Give true and current details in our forms.
- Please do not misuse the site, copy it, or try to break into it.
- Our logo, text and images belong to HouseHoldEase.
Quotes and estimates
- A quote is based on what you tell us. If the real situation is different, the price may change.
- Any change is explained to you before extra work begins.
- Free quotes do not oblige you to buy.
Home warranty plans
- Each plan has its own contract that lists what is covered, limits and costs.
- If this page and your plan contract differ, the contract applies.
- Plans may have a waiting period or a service fee per visit. Check your plan.
Repairs, interiors and waterproofing
- Scope, timeline and price are written in your estimate or agreement.
- Some work is done by trusted independent partners and contractors.
- Please allow safe access to your property on the agreed dates.
Coverage in simple terms
No plan covers everything. These are the common rules, but your own plan contract is always the final word.
If you are unsure whether something is covered, ask us before you book.
Usually covered
The systems and appliances listed in your plan that break down from normal use.
Usually not covered
Problems that existed before your plan began, damage from misuse or neglect, and cosmetic damage.
How to make a claim
Call or email us with your plan details and a description of the problem. We then arrange a technician.
Always check your contract
It lists exact limits, exclusions and fees for your plan.
Who does what
A fair deal works both ways.
What we do
- Give you clear information about plans, services and costs.
- Respond to your requests and claims in good time.
- Keep your personal information safe, as set out in our Privacy Policy.
- Tell you before any change to price or scope.
What we ask of you
- Share accurate details about your home and the problem.
- Pay on the dates and in the way set out in your agreement.
- Look after your property and appliances with normal care.
- Give our team safe access when a visit is booked.
Good to know
A few more points that are easy to miss.
Payments and cancellations
Prices, due dates, refunds and cancellation rights are written in your plan contract or estimate. Please read them before you accept.
Our responsibility
We do our best to deliver what we promise. To the extent the law allows, we are not responsible for indirect losses, or for delays caused by things outside our control, such as severe weather.
Changes to these terms
We may update these terms from time to time. The date at the top of this page shows the latest version. If you keep using our services, you accept the update.
Your personal information is handled as described in our Privacy Policy.
Questions about these terms?
Write to us and a real person will explain anything that is unclear.